What is the course overview?
Conflict often is unavoidable but how EPA staffers handle it can make a significant difference in the outcome of a challenging meeting or encounter. Preparation is key, and that includes understanding how a public meeting or other situation can go bad in the first place, and then employing effective strategies and tools to defuse hostility and avert further conflict.
Who should take this c
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For general information contact Tina Conley
by telephone at 703-603-0696
or
via e-mail at conley.tina@epa.gov
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