 |
||
|
||
| March 21, 2010 | ||
| Search |
| Current Training |
By Course Title |
| Course Catalog |
| By Course Title By Training Partner By Delivery Method |
| Students |
Current Registrations |
| About Trainex |
| Overview Contact Us Help! |
| OSWER Training Coordination Team |
| Locate
Team Members Regional/State Training Brochure |
| Other Training Resources |
| EPA Other U.S. Government Non-Government Online Instruction Design Listservs and other resources |
An Interactive Discussion Workshop
| Offered by U.S. EPA
Conflict Prevention and Resolution Center |
Additional media is available using the player above. Click the play button to listen.
At one time or another each of us has faced a citizen or a regulated entity who was angry at actions that we have either taken or not taken in our roles with EPA. Sometimes people outside of EPA have even made untrue or misleading statements or accusations about EPA and EPA officials for which we wish we could ask for an apology. Patrick Field, a mediator with the Consensus Building Institute of Cambridge, MA and author of the book Dealing with an Angry Public, and Lucy Moore, a mediator from Santa Fe, NM will lead discussions on the power of apology to calm anger and to prevent or resolve difficult issues.
This interactive discussion will examine whether--and if so, who, where, how and when-- there is a place for apology (big or little, informal or formal, private, personal or public) in dealing with those who are unhappy, angry or dissatisfied with the decisions that public officials make. Are there apologies that can be made without incurring liability? What are the constituents of a good apology? What are the pitfalls in constructing an apology or making a decision not to issue an apology? What can we learn from new practices in medical malpractice, restorative justice and other applications of apology for resolving conflicts?
This workshop will be an interactive presentation and discussion with video clips of good and bad apologies, participant evaluation and discussion of the components of apology. The presenters will also lead a discussion of cultural issues surrounding apology and restorative justice. Participants will analyze and discuss example cases where apology may or may not be appropriate.
In some regions the presenters will be joined by Ray Daw, a member of the Navaho Nation and a peacemaker and healer.
This workshop is appropriate for managers, project staff, community involvement, public affairs staff and attorneys of any level of experience. Experienced staff will be able to contribute to discussions with their own experiences and will learn how to approach particularly difficult situations. Newer staff will get a grounding in the issues and will take away lessons to be applied in the future.
This offering is offered by the EPA Conflict Prevention and Resolution Center at no cost.
PATRICK FIELD is Managing Director at the Consensus Building Institute, associate Director of the MIT-Harvard Public Disputes Program and Senior Fellow at the University of Montana Public Policy Research Initiative. Mr. Field has helped thousands of stakeholders reach agreement on land use, development and natural resource management issues across the US and Canada. He has also trained and advised governments as well as corporations, foundations and Native American groups. Co-author of the award-winning book Dealing with an Angry Public, Mr. Field is listed on the Roster of Dispute Resolution Professionals of the US Institute for Environmental Conflict Resolution. He holds a Masters in Urban Planning from MIT and a BA from Carleton College, summa cum laude. born and raised on a ranch in rural western Colorado, he currently resides in Watertown, MA.
LUCY MOORE has been facilitating, mediating, training and consulting for over 25 years. Based in Santa Fe, New Mexico, her focus is on natural resource disputes and public policy issues, throughout the southwest, and nationally as well. She has designed and managed processes ranging from two-party mediations to multi-party, multi-issue negotiations, to public involvement meetings of over 300. Parties may include federal, state, tribal or local government, environmental organizations, industry, public interest groups and rural communities. Currently, Lucy is completing a three-year long regulatory negotiation process for the National Park Service and the Federal Aviation Administration to address overflight noise issues at Grand Canyon. She led the assessment team and is serving as lead facilitator for the twenty-member negotiating committee in its attempt to reach consensus on recommendations. Lucy also contracts with EPA, most recently to design and facilitate a community meeting at the Homestake uranium mining and milling site in central New Mexico, now a Superfund site.
RAY DAW is a member of the Navajo Nation, and native of New Mexico, and has worked in the field of behavioral health, grantsmanship, project management and evaluation for the past two decades. As Director of Na’nizhoozhi Center, Inc., (1992 – 2007), Ray was responsible for the operation of a model Native American substance abuse residential and out-patient program in Gallup, New Mexico. A lifelong student of traditional Navajo healing practices, Ray is sensitive to the historical, social and cultural realities facing Native Americans today. He has an ongoing mentoring program for traditional healers to help them better deal with the modern-world challenges facing their patients. Ray is also a skilled facilitator, easily gaining trust and often providing valuable insights to both Natives and non-Natives.
This workshop was piloted by the Superfund program in Region 1 in the spring of 2008 and presented for EPA HQ Conflict Resolution Day in
October 2008 and in Regions 5, 7, and 10 in March/April 2009. Evaluations of the course have been very good and are available on request.
CPRC contacts:
Deborah Dalton, 202-564-2913, dalton.deborah@epa.gov
Anna Abbey, 202-564-1897, abbey.anna@epa.gov
Margaret Ross, 202-564-3221, ross.margaret@epa.gov
| Current Offerings No Current Offerings. |
Previous Offerings (click to view/hide)
|
Dallas, TX URL: http://www.trainex.org/offeringslist.cfm
Page layout last modified: 04/03/2009
Page layout last modified: 04/03/2009