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| March 14, 2010 | ||
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| Offered by Community Involvement University (CIU)
Office of Superfund Remediation and Technology Innovation |
This workshop is for EPA staff who want to improve their risk communication skills when working with public stakeholders, other agencies, and the media on a wide range of issues. These issues may include the environment, safety, and health, and may be driven by political, economic, or social concerns, historical factors, or different perceptions of risk.
What is the course overview?
This interactive workshop teaches participants important risk communication principles and strategies that they can use to help manage any issue. Participants learn how to develop strategies using a process that involves: establishing missions, goals, and objectives; identifying and prioritizing stakeholder groups; obtaining effective information from, and develop relationships with, stakeholders; developing risk communication messages; and determining the most effective methods and tools for conveying these messages; and evaluating the overall risk communication process.
Participants of this course learn: how to communicate general guidelines; which traps to avoid; how to handle hostile individuals and audiences; how to communicate among different cultures; and how to improve and apply active listening and non-verbal communication skills.
What are the course objectives?
The goal of this course is for participants to improve their ability to communicate risk with, and retrieve effective risk information from, the proper group of stakeholders.
What is the course format?
This workshop is an interactive, "hands-on" training course that uses role-playing and a variety of other instructional approaches to focus on the specific challenges that the participants face in the workplace.
Who are the trainers?
Keith Fulton and Sandy Martinez with Fulton Communications, a communications issues management firm in Houston, TX, that provides communications consulting and training with particular emphasis on environmental, health, safety risk communications and cross cultural communications. Mr. Fulton draws on his 34 years of extensive experience in public risk communications, community relations and media relations. Ms. Martinez draws on her 10 years of experience in public relations, public risk communications and community outreach.
Contact information for this course: Yolanda Sanchez by telephone at 703-603-9246 or via e-mail at sanchez.yolanda@epa.gov
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Page layout last modified: 04/03/2009
Page layout last modified: 04/03/2009